Question 1

Do you ship worldwide?

Accepted Answer

Yes — we ship to almost every country. Shipping is complimentary on orders over $150 USD, and prices can be viewed in your local currency at checkout.

Question 2

How long will my order take to arrive?

Accepted Answer

Orders are dispatched within 1–2 business days. Delivery typically takes 4–8 days in the US/UK/Europe and 6–15 days for the rest of the world.

Question 3

Will I pay customs or import duties?

Accepted Answer

International orders may incur import duties or local taxes set by your country's customs authority. These are the responsibility of the recipient and are not included in your order total.

Question 4

What is your return policy?

Accepted Answer

We accept unworn items with tags within 30 days of delivery for a refund or exchange. See our Refund Policy for full details.

Question 5

How do I choose my size?

Accepted Answer

Each product page includes detailed measurements. If you're between sizes or unsure, contact our concierge and we'll help you find the perfect fit.

Question 6

How should I care for my beaded pieces?

Accepted Answer

Hand wash cold or gently spot clean, lay flat to dry, and store flat away from direct sunlight to keep beadwork and colour pristine.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards and popular digital wallets through our secure checkout. Your payment details are never stored on our servers.

Question 8

How can I track my order?

Accepted Answer

Use our Track Order page with your order number and email, or use the tracking link in your shipping confirmation email.